Frequently Asked Questions

How long does shipping take?

Standard shipping takes 7–15 business days worldwide. Express shipping takes 3–7 business days. Tracking is provided for every order.

Do you ship to my country?

We ship to 100+ countries. If your country is not available at checkout, contact us and we will arrange it.

Can I get a sample before ordering in bulk?

Yes. For B2B orders, samples can be arranged — contact our B2B team for pricing.

What is the minimum order quantity (MOQ)?

MOQs vary by product and are shown on each product page for wholesale accounts (typically 20–200 pcs). Retail has no minimum.

How do I get wholesale pricing?

Register an account, then apply for a wholesale account from the B2B Center. Once approved, B2B prices appear automatically.

What payment methods do you accept?

We support PayPal and major credit cards, plus bank transfer and cash on delivery (where available).

Can I track my order?

Yes. Once shipped, a tracking number is added to your order in your account and we notify you by email.

What is your return policy?

30-day returns for defective or incorrect items. See the Returns page for details.